Q: “True to Size??”
Yes, most of our tactical boots run true to size. If you feel as if your boot does not fit as expected, feel free to request a FREE return.
Q: “How Durable Are These Boots??”
Yes, WIDEWAY Footwear products are very durable. Not to mention we stand by all of our products with a one year warranty.
Q: “Do you guys offer a refund or exchange?”
To initiate a return or refund, please navigate to the "My Orders" section in the user center. Click on the specific order you wish to return and refund, then proceed to submit your application. The status of your application will be displayed in the "Return/Refund" section under "My Orders." If the order has not been shipped, the review process may take up to 1 hour. For shipped orders, the review process may extend to 1-2 days. You will be notified of the review result via email.
Q: “How can I change the size, color, unit(s) of my order?”
After an order has been accepted, we are unable to make any changes to any existing order. Please email us at support@widewayshoes.com. We may be able to cancel the order and begin a new order. If the order has already began to process, no changes can be made and a return request will need to be initiated upon delivery.
Q: “How can I track my order?”
An email notification will be sent notifying the package is in route. The email will contain the carrier, tracking number, and estimated delivery date.
Q: “How long will it take to receive my order?”
Estimated Delivery Time: 3-7 days (Note:Deliveries are estimated within 3-7 days across the USA. However, the deliveries may take slightly longer In remote areas or facing various delivery uncontrollable factors(i.e. logistics issues,weather, traffic conditions,national holidays, high volume season, etc).
Q: “Do you offer expedited shipping?”
At this time, we do not offer expedited shipping.
Q: "Do you ship outside the United States?"
Shipping is only available within the United States.
Q: "How much is shipping?"
Free shipping is available with orders over $ 69.99. Shipping for orders under $69.99 is $9.99.
Q:"What method of payments are accepted?"
We accept Visa, MasterCard, Maestro Card, and PayPal.